Job Purpose

Manage, establish and maintain positive customer relationships, plan and deliver effective marketing strategies and monitor the progress of new and existing products; as well as provide support on a day-to-day basis to ensure growth and profitability within area of responsibility.

Key Responsibilities

• Coordinates and directly supervise the activities of Sales officers and Support in CSCS to ensure optimal achievement of set targets.
• Contribute to the preparation of annual marketing plans and strategies for Business Development to enable Sales Officers and Support achieve targeted growth objectives.
• Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue.
• Monitor and assign targets to Business Managers to ensure effective focus on target achievement.
• Network with all potential clients in all relevant categories of own locality to increase customer base.
• Manage all sales officers to achieve increased value creation, volume of business and enhanced profitability for CSCS.
• Manage client expectations appropriately and represent the banks interests at all times.
• Ensuring that appropriate guidelines, procedures and approvals are in place for new products or limits, through proactive liaison with appropriate business units and other relevant areas.
• Provide leadership and direction to the Sales & Business development team, and attend key Client meetings.
• Present reports defining plans, problems, and resolutions to appropriate levels of Management.
• Identifies business opportunities and come up with projections and cost benefits for overall bottom line of CSCS.
• Identify bottlenecks, risks and opportunities and provide insights and recommendations on project’s progress, and serve as the escalation point for senior management related to project specific issues.
• Conduct regular departmental project reviews, on a regular basis, to assess overall project quality and compliance with departmental processes and procedures.

Client

• Ensure the quality and timeliness of service delivery to clients, acting as primary interface to help maintain and build client confidence.
• Promote the building of sustainable relationships between CSCS and clients.
• Develop a cohesive strategy for the growth of Sales & Business development in CSCS.
• Manage and develop client relationships.

Finance

• Manage business profitability.
• Effective and efficient administration of all project accounts, management of internal job costing in relation to the fee and services and resource requirements.
• Review all proposals with the management

People

• Leadership of Sales & Business Development teams.
• Promote a strong team culture.
• Support the team members with the training and development as and when required.
• Ensure that unacceptable performance or inappropriate behaviors that don’t align with our values are managed and corrective actions are taken.
• Coach and mentor Sales and Business development team.
• Ensure team meetings are carried out and that communication of key messages filters through.
• Build relationships with managers and staff across CSCS.

Service Delivery

• Ensure compliance with CSCS systems, process and procedures.
• Lead and manage the delivery of a high-quality services to clients.
• Ensure programme management for timely completion of projects.

Job Requirements

Required Education

• Minimum of a university degree in Business Administration/Management, Accounting, Finance, Marketing or any other relevant discipline from a reputable institution.
• An MBA or Masters degree in any business related discipline is an added advantage.
• Relevant professional certifications from a reputable professional institution.

Required Experience

• 10-15 years’ post-graduation experience in Administration, with at least five (5) years’ experience in Leadership role.
• Excellent communication, planning, time management, leadership, budgeting and employee development skills.

Technical Competencies

• Document Management
• Data Management
• Facilities and Asset Management
• Inventory Management
• IT Proficiency
• Logistics and Coordination
• Office Administration
• Project Management
• Strategic Sourcing and Purchasing
• Vendor Management

Generic Competencies

• Accountability
• Business & Industry Knowledge
• Customer Orientation
• Innovation and Creativity
• Leadership and People Management
• Operational Efficiency
• Professionalism
• Teamwork
• Technology Application
• Relationship Management