Ombudsman
The platform is also an avenue whereby operational issues, conflicts, disputes, abuses and cases of wrong doing between CSCS and market participants can be reported and addressed with the possibility of an amicable resolution.
Please note that at CSCS, the complainant’s right to be heard will not be denied and he/she shall be treated respectfully throughout the resolution process.
Complaints for the attention and dispute resolution mechanism of the Ombudsperson can be submitted using any of the following means:
By completing the form: Click here to download Ombudsman form
By sending an e-mail to the Ombudsperson: [email protected]
By calling the Ombudsman contact number – 01 293 2210
CSCS is committed to providing efficient and excellent service delivery to its stakeholders.